How to Fix Wi-Fi That Keeps Disconnecting or Dropping
Intermittent drops have a pattern — one device or all, on a schedule or at random. Identify the pattern and the cause narrows to one or two things.
8 min read
Wi-Fi, Routers and Internet Connection Fixes
A Wi-Fi problem is really three separate problems that look identical from the sofa: the link between your device and the router, the router itself, and the connection from the router to your provider. Almost every wasted hour of troubleshooting comes from fixing the wrong one. These guides show you how to tell them apart in about two minutes, then fix the layer that is actually broken.
Wi-Fi guides(3)
Wi-Fi Says "Connected" But There's No Internet
The link to your router is fine — something beyond it is not. Find out in two minutes whether it is DNS, your router, or your provider, then fix that layer.
8 min read
Why Is My Wi-Fi Slow Even With a Strong Signal?
Signal strength is not speed. Congestion, the wrong band, an old Wi-Fi standard or your actual internet plan all produce slow speeds at full bars.
8 min read
Topics in Wi-Fi
Wi-Fi questions
Why does Wi-Fi say connected but nothing loads?
Because the connection to your router is fine and the connection beyond it is not. Wi-Fi status only reflects the link to the router, so a failed DNS lookup, an expired DHCP lease or an outage at your provider all still show as "connected".
Does a full signal mean fast Wi-Fi?
No. Signal strength measures how clearly your device hears the router, not how much bandwidth is available. Channel congestion, an old Wi-Fi standard, or a slow internet plan all produce slow speeds at full bars.
Should I use the 2.4GHz or 5GHz band?
5GHz for speed within a room or two of the router, 2.4GHz for range through walls. 2.4GHz is also far more congested, because every neighbour, microwave and smart plug shares the same handful of channels.